Waste Removal St John’s Wood Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste removal and rubbish collection services in St John’s Wood and surrounding areas. By making a booking with us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, business or organisation requesting our waste removal services.

Company means the waste collection and removal provider supplying the services under these terms.

Services means any waste removal, rubbish collection, clearance, loading, transportation, and associated activities carried out by the Company.

Waste means any items, materials, rubbish or refuse that the Customer asks the Company to collect and lawfully dispose of.

Hazardous Waste means waste that is classified as hazardous under UK law, including but not limited to chemicals, asbestos, certain electrical items, clinical waste, and other regulated materials.

2. Scope of Services

The Company provides waste removal and rubbish collection services, including domestic, commercial, and garden clearances within St John’s Wood and nearby locations. The specific Services to be provided will be as described in the Customer’s booking confirmation.

The Company reserves the right to refuse the collection of any items that are unsafe to handle, prohibited by law, or reasonably considered unsuitable for the Service. This includes Hazardous Waste and any material not disclosed at the time of booking that may significantly alter the nature or volume of the job.

3. Booking Process

3.1 Booking Requests

Customers may request a booking by telephone, email, online form or other method specified by the Company. At the time of booking, the Customer must provide accurate details of the waste to be collected, including type, approximate volume or weight, access conditions, and collection address in or around St John’s Wood.

3.2 Quotations

Any quotation provided before collection is based on the information supplied by the Customer. Quotations are estimates only and may be adjusted if, upon arrival, the volume, nature, or location of the waste differs from the information originally provided. The Company will inform the Customer of any changes to pricing before commencing the work where reasonably practicable.

3.3 Booking Confirmation

A booking is only confirmed once the Company has accepted the request and provided a confirmation by phone, email, text message or other agreed communication. The Company reserves the right to decline any booking at its sole discretion.

3.4 Access and Parking

The Customer is responsible for ensuring adequate access and reasonable parking for the Company’s vehicle at the collection address. Any parking charges, congestion charges or access fees incurred while providing the Services may be charged to the Customer, unless otherwise agreed in writing.

4. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the waste to be removed, including any potentially hazardous or heavy items.

Ensure safe and reasonable access to the property and waste, including arranging building entry or gate codes as needed.

Obtain any necessary permissions, permits or approvals from landlords, neighbours, local authorities or other relevant parties for waste removal activities.

Ensure that all waste for collection is clearly separated from items that are not to be removed, and that no items of sentimental or high monetary value are mistakenly left for disposal.

5. Payments and Charges

5.1 Pricing

Charges for the Services are based on factors including volume, weight, type of waste, labour time, and any additional fees such as parking or special handling. The current pricing structure will be explained to the Customer at the time of quotation.

5.2 Payment Methods

Payment may be made by cash, debit or credit card, bank transfer, or any other method agreed by the Company. The Company may require full or partial payment in advance, or payment immediately upon completion of the Service.

5.3 Time of Payment

Unless otherwise agreed in writing, payment is due on completion of the collection. For account Customers or commercial clients with approved credit arrangements, payment terms will be as set out on the relevant invoice.

5.4 Late Payment

If the Customer fails to make payment by the due date, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, and may suspend further Services until all outstanding amounts are paid in full.

6. Cancellations and Changes

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by notifying the Company as soon as reasonably possible.

Where cancellation is made more than 24 hours before the scheduled collection time, no cancellation fee will usually be charged, unless specific non-refundable costs have been incurred by the Company which will be notified to the Customer.

Where cancellation is made less than 24 hours before the scheduled collection time, the Company may charge a reasonable cancellation fee to cover costs, including any wasted travel or staffing expenses.

6.2 Company Cancellations

The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, unsafe site conditions, or compliance with legal or regulatory requirements. The Company will use reasonable efforts to give as much notice as practicable and offer an alternative appointment time.

6.3 Changes to Bookings

If the Customer wishes to change the date, time or scope of the Service, they should contact the Company at the earliest opportunity. The Company will use reasonable efforts to accommodate such changes but does not guarantee availability. Changes that substantially alter the nature or scale of the Service may require a revised quotation and may affect the price.

7. Waste Regulations and Compliance

7.1 Legal Compliance

The Company operates in accordance with applicable UK waste management laws and regulations, including, where required, holding a valid waste carrier registration and using authorised disposal or recycling facilities.

7.2 Prohibited and Hazardous Waste

The Company does not normally collect Hazardous Waste or any waste streams that require specialist handling, licensing or documentation, unless expressly agreed in writing and arranged in advance.

If Hazardous Waste or prohibited items are discovered during the Service which were not disclosed at booking, the Company may refuse to remove them, charge additional fees, or terminate the Service. The Customer will remain responsible for any such items.

7.3 Duty of Care

The Customer acknowledges a legal duty of care in relation to the waste they produce. By using the Services, the Customer confirms that they are entitled to arrange disposal of the waste and that it does not originate from any illegal activity. The Company will take reasonable steps to ensure that collected waste is managed, transported, and disposed of responsibly and lawfully.

8. Service Limitations

8.1 Time Estimates

Any arrival times or completion estimates given by the Company are approximate and for guidance only. While the Company will make reasonable efforts to attend within agreed windows, it does not accept liability for delays caused by factors beyond its reasonable control, including traffic, parking difficulties, weather, or access issues.

8.2 Loading and Labour

The Service includes reasonable loading of waste by the Company’s staff. Where the volume or nature of the waste significantly exceeds that described at booking, the Company may require additional labour charges, additional time on site or rescheduling to complete the work safely.

8.3 Items Not Intended for Removal

The Customer must clearly separate and identify items that are not to be taken. The Company will exercise reasonable care but accepts no liability for items that are removed where they were indistinguishable from waste or were placed with waste in an area designated for clearance.

9. Liability and Insurance

9.1 General Liability

The Company will exercise reasonable skill and care in providing the Services. However, to the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, business, or opportunity, arising out of or in connection with the Services.

9.2 Damage to Property

The Company will take reasonable care to avoid damage when carrying out collections in and around properties in St John’s Wood. The Customer is responsible for advising the Company of any fragile areas, surfaces, or access routes that require special care.

The Company shall not be liable for:

Wear and tear or pre-existing damage.

Damage resulting from the Customer’s failure to provide accurate information or instructions.

Damage arising where the Customer has requested that items be removed from locations that are awkward, unsafe, or not reasonably suitable for manual handling.

Any claim for damage must be reported to the Company in writing within 48 hours of the Service being completed, with supporting details and evidence.

9.3 Limits of Liability

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under UK law.

Subject to the above, the Company’s total liability to the Customer in respect of any single event or series of related events shall be limited to the total price paid or payable for the Services in question.

10. Customer Materials and Personal Data

10.1 Personal Items

The Customer is responsible for ensuring that no personal documents, valuables or items of sentimental value are left in or among waste to be collected. The Company accepts no responsibility for items disposed of as waste during the normal course of the Service where they were not clearly separated or identified.

10.2 Data Protection

The Company may collect and process personal data from the Customer for the purposes of managing bookings, providing Services, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws and retained only for as long as necessary for the purposes for which it was collected.

11. Complaints and Disputes

11.1 Complaints Procedure

If the Customer is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the matter and aim to reach a fair resolution, which may include rectification of the Service where appropriate.

11.2 Dispute Resolution

In the event of a dispute that cannot be resolved directly, both parties agree to consider negotiation or mediation as a first step before pursuing formal legal action, where reasonable and appropriate.

12. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, severe weather, natural disasters, strikes, transport disruptions, or acts of government.

13. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Service. Continued use of the Services after changes have been made will be taken as acceptance of the updated terms.

14. Severability

If any provision of these Terms and Conditions is found by a court or other authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By booking a waste removal or rubbish collection service with the Company in St John’s Wood, the Customer confirms that they have read, understood and agree to these Terms and Conditions.